Transforming a multi-specialty private healthcare provider from call-only booking to a modern, patient-centric digital experience with integrated online appointment scheduling.
Online Bookings
Call Volume
Mobile Traffic
MedFirst Clinic is a multi-specialty private healthcare provider. Old site was difficult to navigate, not mobile-friendly, and offered no online booking—forcing patients to call during business hours.
Outdated design with patient-centric information architecture lacking—difficult for patients to find services and specialists.
Front desk overwhelmed with booking calls. Zero online booking meant patients could only schedule during business hours.
Patients frequently chose competitors with better digital experiences and 24/7 online booking.
We built a patient-centric website with accessibility and compliance at the core.
Patient-centric information architecture and navigation designed for healthcare—easy to find services, specialists, and locations.
Integrated online appointment booking system allowing patients to schedule 24/7, reducing call volume and improving patient satisfaction.
Accessible, WCAG-compliant design for healthcare, with fast, secure hosting and HIPAA-conscious practices.
Within 5 months, MedFirst transformed its patient acquisition and front desk operations.
Appointments via new system
Reduction in booking calls
Fully optimized experience
Accessibility standards met
"The new website and online booking system have been a game-changer. We've seen 245% increase in online bookings and our front desk is no longer overwhelmed. Patients love being able to book at any time. dmhut understood healthcare compliance from day one."